Return Policy

We want you to be happy with your Ritchie Automatic Waterer, accessories and Specialty items. However, we understand the rare need to return an item. Before making a return, please contact Ritchie’s customer service department at 800-747-0222 for a Return Authorization Number.


Returns must be received within 30 days of purchase.

Restocking Fee

Items received after 30 days of purchase date will incur a 20% restocking fee.

Shipping and Handling

Shipping and handling are non refundable. Customer is responsible for all shipping charges.

Refund Mode

Credit card reimbursement


In the off chance that you have received the wrong product, item cost and original shipping will be reimbursed. Ritchie Industries must receive item within 30 days of original order. A 20% restocking fee will be applied after 30 days.

Return address

Ritchie Industries Inc
P.O. Box 730
120 S Main
Conrad, IA 50621

All returns must have a Return Authorization Number written on the outside of the box. Please contact 800-747-0222 to receive your Return Authorization Number prior to shipping.